At Skill World Solutions, we strive to provide a reliable and seamless digital assessment
experience. This Refund & Cancellation Policy explains the conditions under which
cancellations, refunds, and service-related requests will be considered.
By purchasing any assessment or digital service from Skill World Solutions, you
acknowledge that you have read, understood, and agreed to this Refund & Cancellation
Policy.
Skill World Solutions provides digital assessment services that are delivered electronically.
Your purchased service is considered successfully delivered when any one or more of the following events occurs:
Payment has been successfully processed.
Login credentials have been generated and sent to your registered email address.
Assessment access has been activated.
The assessment appears in your dashboard.
The assessment link has been emailed.
You log in to your assessment account.
You begin the assessment.
Your assessment report is generated.
Your assessment results become available.
Once any of the above events occur, the purchased digital service is considered fulfilled.
Customers may request cancellation only before digital service delivery has commenced.
A cancellation request cannot be accepted once:
Login credentials have been generated.
Assessment access has been activated.
Assessment links have been sent.
The assessment appears in the user dashboard.
The assessment has been started.
Assessment results or reports have been generated.
As our services are digital and delivered electronically, cancellations are generally not possible after service delivery has begun.
Refund requests may be considered only in limited circumstances, including:
Where a refund is approved, it will be processed using the original payment method, unless otherwise required by applicable law.
Refunds will generally not be provided in the following situations:
The assessment has been started.
The assessment has been completed.
An assessment report has been generated.
Assessment results are available.
Login credentials have been issued and access has been activated.
The assessment link has been successfully delivered to the registered email address.
The customer changes their mind after purchase.
The customer is dissatisfied with the assessment score or outcome.
The customer fails to complete the assessment before expiry.
The customer provides an incorrect email address or other incorrect registration details.
The customer experiences internet connectivity issues, device failures, browser incompatibility, or other issues outside the reasonable control of Skill World Solutions.
The customer forgets login credentials after delivery and does not contact support within the validity period.
The customer fails to read the assessment instructions or eligibility requirements before purchase.
The customer purchases the wrong assessment by mistake.
Nothing in this section limits any rights that cannot be excluded under applicable law.
Each assessment purchase permits one attempt only.
Once an assessment has been started:
The attempt cannot be reset.
The assessment cannot be transferred to another user.
Additional attempts require a separate purchase unless otherwise approved by Skill World Solutions.
Assessment access expires in accordance with the applicable validity period communicated at the time of purchase or after the first successful login, where applicable.
Failure to complete the assessment before expiry does not automatically entitle the customer
to a refund.
At the discretion of Skill World Solutions, an extension may be granted in exceptional
circumstances where supported by appropriate evidence.
If you believe you have been charged more than once for the same assessment, please contact
us promptly.
Verified duplicate payments will be reviewed and, where appropriate, the duplicate amount
will be refunded or adjusted.
If you encounter technical difficulties while accessing your assessment, please contact us immediately at Support@SkillWorldSolutions.com.
To help us investigate, please provide:
Your registered email address.
Order or invoice number.
Payment transaction ID.
Description of the issue.
Screenshots, if available.
Where the issue is verified as being attributable to Skill World Solutions, we will make reasonable efforts to restore access, provide an extension, or offer another appropriate resolution.
Refund requests should include:
Full Name
Registered Email Address
Order Number or Invoice Number
Payment Transaction ID
Reason for the request
Supporting evidence, if applicable
Requests submitted without sufficient information may take longer to process.
Approved refunds are typically processed within 30-45 business days after approval.
The time taken for the amount to reflect in your account depends on your bank, card issuer,
or payment provider and may vary.
If you believe there is an issue with your purchase, we encourage you to contact Skill World
Solutions before initiating a chargeback through your bank or payment provider.
We are committed to reviewing and resolving genuine concerns promptly.
In the event of a payment dispute, Skill World Solutions may submit evidence of service
fulfillment, including:
Payment confirmation.
nvoice.
Email delivery records.
Assessment activation records.
Dashboard access logs.
Login history.
IP address.
Assessment start timestamp.
Assessment completion timestamp.
Assessment report generation records.
Other relevant electronic records.
These records may be used to demonstrate that the purchased digital service was delivered and accessed.
Skill World Solutions reserves the right to refuse refunds where there is reasonable evidence of:
Fraudulent activity.
Abuse of the refund process.
Misrepresentation.
Unauthorized account usage.
Deliberate misuse of the platform.
Any action taken will be consistent with applicable law.
Skill World Solutions may revise this Refund & Cancellation Policy from time to time.
Updated versions will be published on our website with the revised effective date. Continued
use of our services after such updates constitutes acceptance of the revised policy.
For refund or cancellation requests, please contact:
Skill World Solutions
Hyderabad, Telangana, India
Email: Support@SkillWorldSolutions.com